TERMS AND DISTANCE CONTRACT
These terms govern the ordering, payment, delivery, receipt, quality, warranty and other conditions relating to goods in the online store plauktiungaldi.lv.
Seller: SIA “Brūnais kastanis”
Registration No.: 40203791462
VAT No.: LV40203791462
Registered address: Robežu iela 42–2, Rīga, LV-1004
Online store: plauktiungaldi.lv
Email: [email protected]
Phone: +371 26076040
By placing an order in the online store plauktiungaldi.lv, a distance contract is concluded between SIA “Brūnais kastanis”, hereinafter the Seller, and the person placing the order, hereinafter the Buyer.
The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the confirmed order, while the Buyer undertakes to pay for the ordered goods in accordance with these terms.
1. Ordering goods
1.1. The Buyer places an order in the online store plauktiungaldi.lv by selecting the product, its quantity and other available options, and providing the information necessary to fulfil the order.
1.2. The Buyer is responsible for the accuracy of the information provided in the order, including their first name, surname, phone number, email address and delivery address.
1.3. Product images in the online store are for illustrative purposes. The actual colour of a product may differ slightly from what appears on screen, depending on the device’s display settings, lighting and other circumstances.
1.4. The product’s main specifications, dimensions, materials, colour and other essential information are provided in the product description.
1.5. If an ordered product is unavailable or the order cannot be fulfilled, the Seller will inform the Buyer and offer a possible solution. If the Parties do not agree on an alternative, the Seller will refund the payment received for the undelivered product.
2. Prices and payment
2.1. Product prices are displayed alongside each product in the online store.
2.2. Before confirming the order, the Buyer is shown the prices of the goods and the total order amount.
2.3. The available payment options are displayed during checkout.
2.4. Available methods include payment by bank card, online banking or bank transfer, as well as ESTO instalments.
2.5. Payment is made in accordance with the information shown during checkout and the terms of the selected payment service provider.
2.6. An electronically generated invoice is valid without a signature.
3. Delivery of goods
3.1. Goods are delivered throughout Latvia.
3.2. Delivery throughout Latvia is free of charge.
3.3. Delivery is provided by the Seller’s partners, DPD or UPS.
3.4. Goods are delivered to the address specified by the Buyer in the order.
3.5. The estimated delivery time is usually 4–12 business days after payment is received.
3.6. In some cases, delivery may take longer. If fulfilment of the order is significantly delayed, the Seller will inform the Buyer using the contact details provided in the order.
3.7. Delivery times may be affected by courier workloads, public holidays, weather conditions, the supplier’s warehouse operations and other circumstances beyond the Seller’s direct control.
3.8. A delivery delay does not, in itself, release the Seller from its obligations to the Buyer under applicable law.
3.9. If the goods are not delivered within the period prescribed by law or agreed by the Parties, the Buyer has the right to use the remedies provided by law.
4. Receipt of goods
4.1. When receiving the order, the Buyer is advised to check the external condition of the packaging.
4.2. If the packaging has significant visible damage, the Buyer is advised to photograph it before opening the package and, if possible, inform the courier.
4.3. Before assembling furniture, the Buyer is advised to carefully check all parts and make sure that the product has no visible damage and that no parts are missing.
4.4. We recommend keeping the original packaging until the contents have been checked and assembly is complete. The packaging may contain information needed to identify the product or a specific part.
4.5. If damage or missing parts are discovered after receipt, or a product that does not match the order is received, please contact the Seller:
Email: [email protected]
Phone: +371 26076040
4.6. To help resolve the issue as quickly as possible, please provide the order number and attach photographs or a video clearly showing the problem.
4.7. The recommendations in this section do not limit the Buyer’s statutory rights.
5. Product quality and warranty
5.1. The Seller is responsible for ensuring that the goods delivered to the Buyer conform to the contract in accordance with the laws and regulations of the Republic of Latvia.
5.2. If a lack of conformity with the contract is discovered after purchase, the consumer has the right to make a claim concerning a lack of conformity that becomes apparent within two years of the date of delivery of the goods.
5.3. Consumer claims are handled in accordance with the Consumer Rights Protection Law and other applicable laws and regulations.
5.4. If the manufacturer or another person additionally provides a commercial guarantee for a particular product, information about it may be included in the product description, warranty documents or other information supplied with the product.
5.5. A commercial guarantee provided by the manufacturer or another guarantor does not limit the Buyer’s statutory rights against the Seller.
6. Submission and handling of claims
6.1. If the Buyer discovers a product defect, a damaged part, missing components or another lack of conformity, please contact the Seller by email at [email protected].
6.2. The claim should preferably include:
the Buyer’s first name and surname;
the order number;
the product name or code;
a description of the problem identified;
if possible, photographs or a video clearly showing the problem.
6.3. In some cases, the Seller may request additional information, including photographs of the product label, packaging or specific part, to identify the product and assess the reported lack of conformity.
6.4. The Seller assesses each claim individually and responds in accordance with the procedure prescribed by law.
6.5. Depending on the particular lack of conformity and the procedure prescribed by law, the remedy may be repair of the product, replacement of the product or a part, a price reduction or a refund.
6.6. A substantiated lack of conformity will be remedied free of charge to the consumer, subject to the conditions prescribed by law.
7. Use and assembly of goods
7.1. When assembling furniture, the Buyer must follow the assembly instructions supplied with the product.
7.2. The product must be used for its intended purpose and in accordance with the manufacturer’s instructions.
7.3. The following are generally not considered product quality defects:
natural wear and tear of materials, fabric, coatings or other surfaces;
damage caused by improper use or care;
damage caused by failure to follow the assembly instructions;
damage caused by modifications to the product made by the Buyer;
damage caused by using the product for a purpose for which it was not intended;
mechanical damage caused by the Buyer’s actions after receipt of the product.
7.4. These conditions do not limit the Buyer’s statutory rights where a lack of conformity has arisen for reasons beyond the Buyer’s control.
8. Complaints and dispute resolution
8.1. If the Buyer has a complaint about a product or the service provided by the Seller, please first contact the Seller by email at [email protected] so that the matter can be resolved by mutual agreement.
8.2. The Seller reviews written consumer complaints in accordance with the procedures and time limits prescribed by law.
8.3. If the consumer is dissatisfied with the Seller’s response or the dispute cannot be resolved by mutual agreement, the consumer has the right to use the consumer protection and out-of-court dispute resolution mechanisms provided by the laws and regulations of the Republic of Latvia.
8.4. The consumer may contact the Consumer Rights Protection Centre (www.ptac.gov.lv) in accordance with the procedure prescribed by law.
8.5. This distance contract and the operation of the online store plauktiungaldi.lv are governed by the laws and regulations of the Republic of Latvia.
9. Final provisions
9.1. These terms apply to orders placed in the online store plauktiungaldi.lv.
9.2. The Seller may update these terms by publishing a new version in the online store.
9.3. Changes to these terms do not affect the terms of distance contracts already concluded, unless the Parties agree otherwise or the law provides otherwise.
9.4. Matters not expressly addressed in these terms are governed by the laws and regulations of the Republic of Latvia.
10. Seller’s contact details
SIA “Brūnais kastanis”
Registration No.: 40203791462
VAT No.: LV40203791462
Registered address: Robežu iela 42–2, Rīga, LV-1004
Online store: plauktiungaldi.lv
Email: [email protected]
Phone: +371 26076040
11. Returns:
Full information about returning goods is available here: Returns policy.