Frequently Asked Questions (FAQ)

Here you will find answers to frequently asked questions about ordering furniture, delivery, payment and warranties. If you cannot find the information you need, please contact us — we will be happy to help!

1. How can I order furniture?

Choose the products you want in our online store, add them to your cart and place your order, providing the necessary contact information and delivery address.

After receiving your order, we will send you information about its confirmation and payment.

2. How can I pay for my order?

You can pay by bank card, through online banking or bank transfer, or choose ESTO instalments.

Select an available payment method during checkout. Please check the ESTO provider's terms for instalment details.

3. Do you deliver furniture throughout Latvia?

Yes! We deliver furniture throughout Latvia — both to major cities and smaller towns.

Delivery is handled by our partners DPD and UPS.

4. How much does delivery cost?

Delivery throughout Latvia is free.

5. How long will it take to receive my order?

Delivery usually takes 4–12 business days after the order is confirmed.

In some cases, delivery times may vary depending on product availability and the courier’s workload.

6. Is all the furniture stocked in Latvia?

Our furniture is shipped from our partners’ warehouses in Europe.

This allows us to offer a wide range of furniture without having to maintain a large warehouse in Latvia.

7. Is the furniture delivered assembled?

Most of our furniture is delivered unassembled and securely packaged for transport.

Assembly instructions and the necessary fasteners are usually included.

8. Is the furniture difficult to assemble?

Most of our furniture is designed for easy assembly at home.

The instructions show the assembly process step by step. Only a few basic tools are needed to assemble many of our furniture items.

9. What should I do if I receive a damaged product or a part is missing?

If you notice shipping damage, missing parts or other defects, please contact us.

We recommend including photographs, your order number and a brief description of the problem.

We will help resolve the issue and, if necessary, arrange delivery of the missing parts or another appropriate solution.

10. Do the products come with a warranty?

Yes! All our products are covered by consumer rights provided for by law.

Consumers have the right to make a claim if a product does not conform to the contract within two years of receiving it.

For more information, see the “Returns” section.

11. Can I return an ordered product?

Yes. If you are a consumer, you have the right to withdraw from a distance contract within 14 days of receiving the product, subject to the conditions and exceptions set out by law.

To request a return, please contact us by email.

Detailed information is available in the “Returns” section.

12. Can I change or cancel my order?

If you would like to change or cancel your order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will try to make the necessary changes.

This does not limit the consumer’s statutory right of withdrawal.

13. Can I order several pieces of furniture at once?

Of course! You can purchase several pieces of furniture and home furnishings in a single order.

Delivery throughout Latvia is free even when you order multiple items.

14. Can the furniture’s color differ from what is shown in the picture?

Yes, slight differences in color are possible because colors may appear differently depending on screen settings and lighting.

We strive to provide product images and descriptions that are as accurate as possible.

15. Can I buy furniture for my business?

Yes! Our range includes furniture not only for homes but also for offices, workspaces and commercial use.

When placing an order on behalf of a company, please provide the company details needed to prepare the invoice.

16. Can I view the furniture in person?

We currently operate as an online store and do not have a permanent furniture showroom.

Before purchasing, we encourage you to review the product photos, dimensions and descriptions. If you have any further questions, we will be happy to help!

17. Where can I see furniture purchased by other customers?

Visit the “Reviews” section of our website, where we publish photos submitted by customers showing our furniture in their homes and interiors.

If you would also like to share a photo of your interior, we would be delighted to receive it!

18. How can I contact you?

If you have questions about products, orders or delivery, please contact us:

Email: [email protected]

Phone: +371 26076040

We will be happy to help you choose the right furniture for your home or office!

Didn’t find the answer to your question?

Email or call us! We believe buying furniture should be simple, straightforward and enjoyable.

Plaukti un galdi — furniture for real life.